Begin with the number on the existing component and the full engine model, including any suffix. Add photographs of the engine plate, the part markings and the relevant interfaces. State the quantity and delivery destination.
If the enquiry covers a kit or assembly, describe the intended repair scope and ask for its contents to be identified. If an alternative is proposed, review its reference and application details before accepting it. Product selection should be resolved before the quotation is treated as an order.
Before confirming an order, check the product reference, quantity and description against the quotation. Confirm the included accessories, packing arrangement, delivery terms, payment conditions and any document requirements. Availability and dispatch timing should be stated for the actual order.
Keep the accepted quotation and order confirmation together. Where several references are ordered, record each item and quantity separately. If a requirement changes, agree the change in writing before the goods are dispatched.
Suggested service labels: Item Confirmation | Quantity Review | Supply Scope | Delivery Terms | Order Records
On receipt, compare the item reference and quantity with the accepted order and check for visible transport damage. Retain the packaging, labels and relevant order documents until the incoming inspection is complete.
If the delivered item appears different from the agreed description, send the order reference, photographs and a clear account of the issue through the original communication channel before fitting the part. Any claim, return or warranty arrangement should be handled under the terms agreed for that order. Installation and engine repair should be carried out using the correct service information and qualified personnel.
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